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Depop is the community-powered fashion marketplace to buy and sell circular fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments.  The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.  Depop is an equal opportunity employer. Our mission is to build the world’s most diverse progressive home of fashion. To do this, we encourage people from underrepresented communities to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. We’re continuing to build recruitment processes that are fair and welcome requests for reasonable adjustments required throughout your interview experience with us. Depop supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

We are seeking a highly skilled and experienced CRM and Digital Producer to oversee our CRM and Digital Platforms. You will also manage other digitally led work streams and projects that are briefed in from the business, this can also include partnership projects. Sitting within the Brand Marketing - Creative Studio,  you will own the whole lifecycle of digital assets production and usage for the primary purpose of digital marketing. This is a 12 month contract role.Job Responsibilities:<ul><li>Day-to-day lead for CRM and Digital; Effectively managing stakeholders on a day to day basis, producing timelines, PO/budget management, spend tracking and ensuring all delivery requirements are met.</li><li>Respond to creative briefs and communicate requirements to relevant parties (e.g. Editors, Motion Graphic Designers etc), ensuring implementation, efficient workflow and timely project delivery.</li><li>Work with the CRM and Paid Digital team on forward planning: Communicate and drive creative teams to develop assets based on the brief and yearly roadmap, and ensuring challenges/solutions are communicated to stakeholders.</li><li>Leading efficient creative production processes for the CRM and Digital Paid teams, including: creating a live brief workflow for copy and design, creating timelines and sharing updates, booking resources, and ensuring review meetings and assets are prepped. </li><li>Working with the Creative Ops Lead resource management.</li><li>Point of contact for third party vendors (Email HTML Agency) and tracking issues and resolution.</li><li>Work with HoP to create archiving standards for future use</li><li>Ensure all assets produced adhere to the Depop brand guidelines, in line with production standards and legal. Negotiating usage rights, securing lowest possible exposure to cost and risk.</li><li>Additional project management: Partnership projects, Digital project management.</li><li>Monthly asset report sharing with Depops Impact team</li><li>Managing internal, freelance and third party project teams when required.</li></ul>Requirements:<ul><li>Experience with digital production / project management in fashion/ tech</li><li>Understanding of digital assets production, post production workflow &amp; the technical requirements of digital marketing assets (Incl. video formats, quality etc.)</li><li>Ability to multitask, prioritise workload and manage multiple projects and deadlines.</li><li>Understanding of social media, new digital formats and trends</li><li>Ability to work in a dynamic fast paced environment</li><li>Excellent organisational skills</li><li>Excellent communication skills</li></ul>

CRM and Digital Producer (12 Month Contract)

Job DescriptionReporting into the Senior Creative Director, the Senior Creative Studio Manager is the strategic driver and owner for the creative process to ensure that in-house Creative Studio projects are delivered on time, on budget, with the most efficient process and allocation of resources.You will lead the Studio production process, from developing creative workflow processes with multiple departments and teams, to resourcing and outsourcing, production, and asset delivery.As a point of contact across the business for Creative and Production you are a strong cross functional communicator and you champion collaboration. You will manage a team of producers, and allocate projects and tasks to the in house creative team leading an efficient and engaging team environmentYou have a day to day role planning and monitoring project development, resource and workflow while also looking for opportunities to develop and improve processes, add value and increase efficiency. Working with:<ul><li>Reporting directly to the Creative Director and responsible for a team of in-house producers, as well as being the Studio Manager for the in-house creative team.</li><li>XFN:  Marketing Managers and cross functional stakeholders and heads of department and leads; IT, People team, Finance and /accounts</li><li>External: Producers; Agencies; creative freelancers, suppliers</li></ul>Responsibilities:<ul><li>Ownership of the end to end creative process to ensure that all in house Creative Studio projects are delivered on time, on budget, with the most efficient workflow and allocation of resources.</li><li>Monitoring, reviewing and filtering all incoming creative briefs, ensuring they are clear and thorough, liaising with cross functional brief owners and managers</li><li>Scoping out and determining the priority, resource, timings and budget for multiple creative and digital projects.</li><li>As XFN point of contact for creative projects, communicating and liaising between Creative and production teams and multiple departments and stakeholders.</li><li>Planning and managing timing schedules for all members of the creative and production team. Day to day progress tracking of all projects and resources ensuring productivity and efficiency.</li><li>Improving the Creative Workflow process; efficient streamlining whilst maintaining the highest quality output.</li><li>Managing studio budget lines and liaising with finance</li><li>Overseeing the organisation of Digital and production assets, contracts and licences</li><li>Scoping, interrogating, and implementing content and project management software, tools and  resources for the department </li><li>Monitoring, allocating, booking in and onboarding freelancers, specialist skill set  and agency support where required</li><li>Holding regular production and creative team meetings, managing direct reports </li><li>Negotiating with external suppliers, including agents representing external teams and freelancers.</li><li>Empathetic team manager focused on the personal and professional development of the team.</li></ul> Requirements...<ul><li>Proven track record in managing a creative studio/services, extensive experience in Digital project management </li><li>Strong Communication and cross functional skills</li><li>Highly organised, able to manage multiple projects and tasks  at one time</li><li>Personable and empathetic, working effectively with teams with multiple skill sets</li><li>Strong negotiator and financial controller</li><li>Able to find ways to increase productivity and efficiency in the process</li><li>Able to work across a variety of production processes, experienced with multiple project management tools and systems</li><li>Flexible and able to adapt quickly to changing schedules and priorities</li></ul>

Senior Creative Studio Manager

Analytics Engineers at Depop help the business understand how its performing and what to do next. We work across all data domains to support our internal partners in building high-quality, analysis-ready datasets. As a member of the team, you’ll work with engineers, data scientists, analysts and product managers who are passionate about building high quality products.You will help bridge the gap between Engineering and the business to build sources of truth for our business definitions and core datasets. You will use tooling such as Airflow, dbt, Looker and Databricks to develop these models. You will also help to set standards and guidelines so that we have improved productivity for our internal users.Want to find out more about Depop &amp; our engineering team? We write about technology, people and smart engineering right here - <a href="https://engineering.depop.com/" target="_blank">https://engineering.depop.com/</a>  Responsibilities<ul><li>Design and build data models for Business Insights and Data Science.</li><li>Work with data consumers to understand their needs and deliver solutions that meet their needs.</li><li>Develop tooling and services to help develop our Looker instance.</li><li>Support BI users and developers in developing self-serve models.</li><li>Identify areas of improvement of our data practices to improve the developer experience.</li><li>Seek feedback on existing data models and work with consumers to improve them</li><li>Promote best practices in developing cost and time efficient models and self-serve analytics.</li></ul>Requirements<ul><li>Proficiency in SQL using cloud data warehouses (e.g. Databricks, BigQuery, Athena) and comfortable building performant queries.</li><li>Experience designing ELT pipelines using dbt or similar.</li><li>Knowledge of data modelling and warehousing best practices.</li><li>Experience with engineering best practices such as testing, standards, reviews and automation.</li><li>Comfortable working in a fast paced environment and able to respond to change.</li><li>Passion for learning new things and keeping on top of the latest developments in data engineering.</li><li>Experience in working with version control (e.g. Git).</li></ul>Bonus points if you have some of the following:<ul><li>Experience using Looker and LookML.</li><li>Experience using Airflow or Databricks.</li><li>Experience using shell scripting or working with APIs.</li><li>Domain knowledge in either commercial reporting, product analytics, adtech or marketing analytics.</li></ul>

Analytics Engineer

Key Dates:&#xfeff;<ul><li>&#xfeff;Start date: November 25th 2024</li><li>2-4 weeks training Monday - Friday 9:30am-6pm. </li><li>First week of training (25th-29th November) will be held in the London HQ.</li></ul>Logistics:<ul><li>You will work 37.5 hours across 5 days Monday - Sunday between 7:00am - 11:00pm</li><li>You’ll be required to visit our London office up to 4 times per year for training, team socials and company events; but you’re welcome to visit more often if you prefer a more hybrid schedule</li></ul>About the team:Each day, our Community Experience team protects Depop and its users by mediating disputes, investigating issues, answering queries , and educating our thriving community. About the role:As a Community Experience agent, you would be responsible for resolving the most complex user queries that are often escalated to you to be the last point of contact for the user.What you will accomplish:<ul><li>Tackle an array of user questions and issues via email and social media, with other possible channels launching in the future</li><li>Deliver a high quality, quick and efficient resolution for user disputes</li><li>Become an expert on our product and processes, in order to provide the best possible outcome to our users</li><li>Acquire a deep knowledge of our internal tools, including Zendesk, in order to efficiently and effectively manager user relationships</li><li>Suggest ways to improve our service and streamline our processes in order to better serve our users</li></ul>This should describe you:<ul><li>Fluent spoken and written English, bonus points for other languages</li><li>A straightforward communicator, who can explain complex information in a simple way</li><li>An incredibly diplomatic and empathetic person</li><li>A flair for problem solving using a pragmatic approach</li><li>Tech-literate, and able to grasp new systems and software quickly</li><li>See the bigger picture of your day-to-day tasks, and actively look for ways to improve the community’s experience</li><li>A flexible outlook and can work comfortably with other functions in the company</li><li>Adaptable to change, and comfortable working in a fast-paced environment</li><li>Self-motivated and have a desire to get things done, even when there’s no-one else around</li><li>Sound judgement, even under pressure</li><li>Ability to think beyond your day-to-day tasks to help improve internal processes and workflows</li><li>Be approachable, as you’ll be the ‘go-to’ within the company for any user support issues</li><li>Intuitive with apps and able to quickly grasp new backend systems and software, including Zendesk &amp; Google suite</li><li>Willing to work weekends and some Bank Holiday days</li><li>Reliable internet connection</li></ul>